Frequently Asked Questions
Product Questions
What is magnesium and why do I need it?
Magnesium is an essential mineral that supports over 300 biochemical reactions in your body, including muscle and nerve function, energy production, and bone health. Many Australians don't get enough magnesium from their diet alone.
How do I use your magnesium products?
Usage depends on the specific product. Please refer to the individual product pages for detailed instructions, or contact us for personalized guidance.
Are your magnesium products safe?
Yes, our magnesium products are made from high-quality ingredients and are safe when used as directed. If you have any medical conditions or are taking medications, please consult your healthcare provider before use.
What makes your magnesium different from others?
Our magnesium is sourced from premium Australian suppliers and formulated for optimal absorption and effectiveness.
Shipping & Delivery
How long does shipping take?
Standard delivery within Australia typically takes 3-7 business days depending on your location. Express shipping options are available at checkout. International delivery times vary by destination.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
What if my order is delayed or lost?
If your order hasn't arrived within the expected timeframe, please contact us and we'll help track it down or arrange a replacement.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy, please refer to our Returns Policy or contact our customer service team.
How do I return a product?
Contact us first to initiate a return. We'll provide you with instructions and a return authorization if applicable.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after we receive your returned item.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processing to protect your information.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Contact Us
How can I contact customer support?
You can reach us through our contact form, email, or live chat. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday to Friday, 9am-5pm AEST.